Reviews
At Patriot Heating and Cooling, we take immense pride in the services we provide and the relationships we build with our customers. Our commitment to quality, reliability, and customer satisfaction is at the core of everything we do. We believe that true service excellence can be seen through the feedback and experiences of our valued clients. On this page, we are pleased to share insights into how our customers perceive our work and the impacts our services have had on their comfort and well-being.
Great Company to work with for your heating & air conditioning needs. New HVAC system was totally replaced in a timely manner. Owners are honest, friendly, informative & professional. Jerry & his team did an excellent job on the new installation. Highly recommend Patriot Heating & Cooling. Competitive pricing.
We had our complete furnace system changed from a boiler system to putting in duct work, new furnace and air conditioning. We thought they did a great job. Cleaned up at the end of each day. Great guys! We would highly recommend them.
Patriot Heating & Cooling installed my AC and furnace in about 6-7 hours about 2 months ago. My AC is working flawlessly. The crew was extremely knowledgeable and respectful. I would recommend this company to anyone.
We are very pleased with the service performed by Patriot Heating and Cooling. They found the cause of our air conditioning not working- chipmunks had built a nest and chewed some wires. They were extremely clean and professional. I will be referring Jerry and his team to my clients and family. Thanks for a job well done!
Good communication and fast to source parts. Got exactly what was needed and Jerry took his time to do this beautiful install of a new heat pump, air handler and sealed up all the ducts. The new system is perfect.
Understanding Our Customer Feedback
Feedback from our customers not only highlights our strengths but also guides us on areas where we can improve. We’re dedicated to continuous improvement and genuinely value the opinions and experiences shared by our clients. This constructive approach has helped us refine our services and continue delivering the high standards that homes and businesses in Lake County, OH, and Geauga County, OH, have come to expect from us.
Our Approach to Reviews
We encourage all of our customers to share their experiences with Patriot Heating and Cooling. Each review, whether it pertains to heating installation, routine HVAC maintenance, emergency repair services, or indoor air quality solutions, provides us with invaluable insight into our performance. Our dedication to transparency means we give our customers a platform to express their honest opinions, fostering a relationship based on trust and mutual respect.
How We Utilize Your Feedback
Customer feedback is integral to our operations and service evolution. It informs our training, customer service protocols, and techniques, ensuring we’re always at the forefront of HVAC service excellence. Our team regularly reviews customer comments to identify growth opportunities, reinforce our best practices, and continually elevate the customer experience. This feedback loop has been instrumental in shaping our service offerings to better meet the needs of our community.
Each piece of feedback is a testament to our ongoing journey toward providing the best HVAC services in Northeast Ohio. Patriot Heating and Cooling remains committed to building lasting relationships with our customers through honesty, integrity, and superior service.
We invite you to get in touch with us for more information about our services, ethos, and how we can assist with your heating, cooling, and air quality needs. It’s our privilege to serve the communities of Lake County and Geauga County, and we look forward to continuing to deliver the exceptional service our customers deserve.