Reviews
At Patriot Heating and Cooling, we take immense pride in the services we provide and the relationships we build with our customers. Our commitment to quality, reliability, and customer satisfaction is at the core of everything we do. We believe that true service excellence can be seen through the feedback and experiences of our valued clients. On this page, we are pleased to share insights into how our customers perceive our work and the impacts our services have had on their comfort and well-being.
Our experience with Patriot was great starting with the first conversation with Lisa to the installation. The price was very competitive, the installation with Jerry and crew went very well. Friendly, no mess left behind and great customer service. Every step of the process was explained well. Certainly would recommend Patriot!
Our expectations were very high going into this project. We had heard nice things from family and friends who had used Patriot Heating and Cooling in their homes. We were not disappointed in any way. The installers were prompt, professional and experienced.
I would highly recommend them to everyone.
Definitely recommend, quality minded team of professionals, nice guys that do a clean and thorough job in a timely manner leaving no stone unturned. My new furnace and water heater are top notch , no hassles no worries no clean up, totally satisfied!
I got 5 quotes from different companies for my new furnace and Patriot seemed the most reputable and reasonably priced. All of my questions were answered and explained thoroughly to me. I am so glad I chose them. The install was quick and seamless. If you are looking for an honest, fair and knowledgable company, look no further. Choose Patriot!
Lisa, Jerry and Jacob are the best! Excellent customer service, knowledgeable and very well priced. They came highly recommended to me by family and friends. Very transparent when it came to our boiler and what needed replaced. Extremely happy with them. Our boiler has never ran better. Thank you!!!
Understanding Our Customer Feedback
Feedback from our customers not only highlights our strengths but also guides us on areas where we can improve. We’re dedicated to continuous improvement and genuinely value the opinions and experiences shared by our clients. This constructive approach has helped us refine our services and continue delivering the high standards that homes and businesses in Lake County, OH, and Geauga County, OH, have come to expect from us.
Our Approach to Reviews
We encourage all of our customers to share their experiences with Patriot Heating and Cooling. Each review, whether it pertains to heating installation, routine HVAC maintenance, emergency repair services, or indoor air quality solutions, provides us with invaluable insight into our performance. Our dedication to transparency means we give our customers a platform to express their honest opinions, fostering a relationship based on trust and mutual respect.
How We Utilize Your Feedback
Customer feedback is integral to our operations and service evolution. It informs our training, customer service protocols, and techniques, ensuring we’re always at the forefront of HVAC service excellence. Our team regularly reviews customer comments to identify growth opportunities, reinforce our best practices, and continually elevate the customer experience. This feedback loop has been instrumental in shaping our service offerings to better meet the needs of our community.
Each piece of feedback is a testament to our ongoing journey toward providing the best HVAC services in Northeast Ohio. Patriot Heating and Cooling remains committed to building lasting relationships with our customers through honesty, integrity, and superior service.
We invite you to get in touch with us for more information about our services, ethos, and how we can assist with your heating, cooling, and air quality needs. It’s our privilege to serve the communities of Lake County and Geauga County, and we look forward to continuing to deliver the exceptional service our customers deserve.